角聲醫療中心 Herald Christian Health Center - San Gabriel - San Gabriel, California

Damian Gonzalez

I recently visited the Herald Christian Health Center in San Gabriel for my mother’s ER follow-up, and the experience was far from satisfactory. The front desk staff member, who did not understand English, was so rude and unprofessional.

Moreover, they wanted to scheduled my mother’s emergency follow-up appointment 3 weeks which was unacceptable They also mentioned that the doctor only works half days and that appointments are primarily with physician assistants. This raises serious concerns about the adequacy of care provided when a doctor is not present.

I am deeply concerned about the lack of urgency and empathy shown by the staff. This experience has left me questioning the quality of care at this facility.

Lucinda Crespin

We have always been treated kindly at this clinic and the doctors have taken good care of my husband. Before and after triple bypass surgery.

Sugar Tiger

烂到极点的外面接待工作人员，每次接待都是50+的老太太，能推就推能不做就不做，完全帮不了老年病人，你找她们约时间看医生，还要等她们做完手上的文件才理你，我妈妈在这里看了7年医生，里面的护士和医生都不错，为什么外面的接待会这么差，有急病都被他们耽误掉了，搞广东人那一套，还歧视讲国语的，坚决不支持这种行为，不知道哪里可以投诉角声？

Jun Li

我在美国这么多年，最不负责任的牙医就是在这家牙科诊所碰到的。牙医发现你英文不好会显示出极大的不耐烦，我搞不懂，她自己也是个移民啊。洗牙医师也是对工作极度不负责，说好的深度洗牙，满口牙不打麻药，半个小时就全结束了，收费500多美元。选择这家诊所是因为感觉他们有教会背景，对人会以诚相待，看来不是，也是利益至上。以我为鉴，谨慎选择这家医疗机构。

Xu Andy

This organization's staff exhibit poor manners toward the community. Despite over a decade passing since my last visit, I've noticed a decline rather than improvement in their conduct.

The tax services department, in particular, has shown unprofessionalism, fostering a condescending environment by phrasing questions to belittle those seeking assistance. For instance, when I sought simple clarification and explained my understanding, they responded dismissively, insinuating ignorance on my part.

Another staff member worsened the situation by escalating tensions, shouting demands at an already offended and frustrated visitor. The confrontation reached a peak when this staff member yelled, 'Don't set foot in this building!' and threatened police intervention. Such authoritative behavior in a place meant to serve the community is concerning. It's shameful that they utilize government grants to treat community members as inferior.

This behavior is immediately offensive, and while I typically overlook minor slights, this attitude is unacceptable. I encourage those who experience or witness such behavior to speak up and address it formally within the organization.

sifu ly

I would like to express my appreciation to Herald Christian Health Center covid-19 vaccination team. Although it might take a little while waiting for my call to get through to make appointment, I understand the vaccination team was under extreme pressure to accommodate n all incoming calls. From my experience, I did receive the team’s responses to my questions even after office hours, that meant they worked late into evenings. I even received one return call from the team on Sunday around 9:30 pm. Even though I told the team lady I got my question solved, the lady double checked to see if I received my confirmation of the date, time and location of the vaccination appointment. I thanked her for the return call as I felt she was about to lose her voice because her voice was so coarse, she just politely said “no need to thank me, I am just doing my job.” At the appointment, the team was so well organized and courteous, it only took less than half an hour to complete the vaccination shot. Once again, thank you.

Wei Li

Extremely dog-hated. I took my SERVICE dog with me and they kept me to stay outside and did my annual physical check ON PHONE just because someone is afraid of dog. I understand you don't like dogs but I can't accept you kicked me out and did this to me and my SERVICE dog！

Fannie

糟糕的中文电话服务！她有着中国人听不懂的口音，并且态度非常糟糕！说话语气不耐烦并且不友好，含沙射影的指责客户！她一直吼个不停，我根本无法说话，却被她告知不要与她吵！这位工作人员的思维需要转变，她之所以有这份工作是因为我们需要中文服务！如果没有我们这些英文欠佳母语中文的客户，这位接线员就是多余的，她甚至会失去现在这份工作！所以，希望她摆正自己的位置，端正工作态度！不要对说普通话的客户颐指气使！除了英语水平，她并没有哪里比我们优秀！我与那位接线员的通话时间是2019年6月6日下午3点。我会用最快的时间把我的家庭医生更换成其它医院，远离这个让我恶心的地方！