Joseph Wells, DPM - Murrieta, California

James Baldwin

Dr. Wells recommended a specialist to do surgery on my foot. The surgeon my medical group sent me to said it was impossible but Dr. Wells kept insisting it was possible so he sent me to a very talented surgeon named Martina Randall. And the surgery was super successful. Pain is gone. Soon I will be back on the golf course. He gets all the stars they will let me give him as does she and my undying gratitude. Highest recommendation possible for both of them.

Dixielee Curtis

Had an appointment Tuesday referred from my primary care doc, literally sitting in the parking lot and the office calls me to say their cancelling my appointment. They no longer except my medical insurance. Why in the world would you wait until the day of, fifteen min before app, to make this call. This office of Wells is in Murietta and I live forty min away in Corona, how unprofessional and rude!! So disappointed in Health Care in Riverside County!

David Pincus

Dr Wells is the most professional, caring Dr. He is always professional and seems to love what he is doing. He makes each patient feel that he is concerned about them. I would recommend him to anybody that is having problems with their feet. He tells it like it is, with kindness.

D M

Today I went to see Dr. Nguyen of Dr. Well’s office. I made an appointment last week and when I showed up to this office for my very first time ever, I was asked for 20% of the service. I explained that I was not told that was required when I made my appointment. However, I was promptly told by Reggie the front desk woman that I was told, and every patient is told. I was then asked if I wanted to reschedule my appointment. I responded by stating that I was not prepared to pay 20% of a service that I had never had since I had never been seen. (Besides that how do they know what 20% equates to when I have not even seen the doctor?) I was discussing with Reggie the question of, why would I lie about being told that I had to pay 20%, when I was rudely and suddenly interrupted and told by a woman supposedly named Crystal, who never showed her face to me, and also I did not even know that she was there, that I could leave the office and there was no reason to argue. I told this Crystal, that I was not arguing and that I was having a conversation with Reggie not her.

You know this is fine if you want patients to pay 20% but I don't agree with it. There are many issues that arise from this:

#1 - If the patient has never been seen before how do you know what 20% of the visit is? I understand that you can look up my insurance and see what my coinsurance percentage is, but the few times that I have paid the coinsurance % rate up front, I ended up paying more than what I actually owed, only to be refunded the difference 3 months later because these front desk clerks don't actually know what my payment should have been.

#2 - I am already paying a fee for my health insurance each week to my company, I have also set aside an HSA to pay the amount of my portion of a doctor’s visit. Why would I pay another fee to a doctor that has never seen me and does not even know what the diagnosis is? You can’t expect a patient to pay a % of a visit when they have never been seen.

Lastly and MOST IMPORTANTLY, what kind of way is this to treat someone who has never been to your office before? Thank God I was not in dire need to be seen, because I really don't have the 20% of whatever total that they pull out of their hat to pay them right now. There are no office visit fees listed anywhere and since I was not originally told that I would have to pay a lump sum payment until I arrived I did not bring any money with me. Christmas was 2 days ago and I really don't have any extra cash on me. I have a savings account but that money is hard to get to at a moment’s notice. Had they told me about the fee when I initially made the appointment I would have been prepared. And that's my point!!! I WAS NOT TOLD!!!!!

You doctors want to get paid and I understand that because we all do. But to actually permit your staff to turn away a patient is wrong. Yes some people don't have what is required to be seen, but if you take the time to make an appointment, wait a week(if you are lucky) until the appointment arrives, drive down to the office, fill out papers and wait in the office only to be called back to the room to wait longer. Why on earth would a patient not pay? I exemplified everything to you to make you believe that I would pay, not to mention I have PPO insurance, an HSA and a CDL which I gave you to make a copy. How could I get away without paying you especially if more than likely I will have to see you again? If you are caring for me then I have to pay you or you will no longer care for me. Yes there is a chance you won’t get paid but there is a better chance that if I don't pay you that it will catch up with me and MY HEALTH.

I wont be coming back to your office.

Mark Bray

Dr. Wells is a consummate professional. He identified my problem and offered several possible treatments. When I needed to follow up he was able to get me on the same day I called.

Maria Torres

This is the worst office I have ever dealt with. The dr never calls back when you have questions. The staff can’t even get mri orders correctly and I as a patient had to deal with imaging office with 4 phone calls and 2 hours of my time going back and forth with Transfiguracions staff and still never got it taken care of! Will be switching drs just so I don’t have to deal with these people!

Joanne Neely

I had a cortisone injection in my foot and Dr Wells was so gentle I hardly knew anything was happening. Office staff is great.

Lynda Downey

Thank you, Dr Wells for being so gentle and kind. I came in expecting a nightmare situation from 10-15 yrs ago at another podiatrist and was very pleasantly surprised.