SmileLabs of Pleasanton - Pleasanton, California

Cindy R.

I recently went in for a teeth whitening appointment, and unfortunately, my experience was what I expected. I received a helpful text from Julia letting me know some streets would be blocked due to a parade, suggesting to come a bit earlier, which I really appreciated since I’d missed my first appointment and wanted to be sure I made it to this one.

I arrived about 20 minutes early and politely asked if I could wait inside, hoping for a warm place to sit since it was so cold outside. I noticed there were lounge chairs and a waiting area available, which I thought were there for situations like this. However, I was denied welcome and asked to leave and wait outside until my appointment time, with a suggestion to ‘enjoy the parade.’ ( yes they were open)

As someone in customer service, I found this treatment rude and inconsiderate. Waiting outside in the cold was uncomfortable and unnecessary. This was my first time here, and it will be my last. I recommend the Concord location instead—they know how to treat clients with respect and consideration. A little kindness goes a long way in making clients feel valued.

My teeth aren’t heavily stained from coffee, yet the session wasn’t very effective. I even paid for the stronger whitening treatment, but the results were still minimal.

Sierra R.

Great experience and results! Service was provided in a timely and friendly manner. Priyanka was so sweet and welcoming. She made me feel at ease and after my 30 minute session, my teeth are whiter!

chelsea W.

Always a great experience!
Michael is always very kind and professional when helping us make appointments. Priyanka is simply the best. She is so gentle and such a nice person that you almost start coming in for the hospitality and to check in with her. She makes the place very calming when you are having your teeth whitened. It is very easy to fall asleep.
The whole experience is refreshing and your teeth are whiter at the end. They have a basic whitening and advanced whitening. I generally get the advanced whitening and pay a slightly higher rate but it’s worth it if you do not get to go all the time. We travel about 40miles to this place and it’s worth it 🙂

Lisa J.

I have super sensitive teeth and was really nervous but Jocelyn was so patient and kind about making sure I was comfortable..and it turns out that it didn’t even hurt. I had a really great experience and I’ll definitely be back

Rachel M.

Very pleased with my experience at Smile Labs. The woman was honest with me right off the bat, in that my teeth were already pretty white, so if we did the regular treatment, I probably wouldn’t notice much of a difference. She recommended the stronger treatment, which was $20 more, but I wanted to see a change, so she was confident it would do the trick. I was concerned about having sensitive teeth and doing the strong treatment, but she took her time consulting with me, without pressuring me, and we decided there was only one way to find out. So happy I gave it a try, because the result’s were amazing. It just gave my teeth and extra white and polished look, I could for sure see a difference and it was exactly what I was looking for. And bonus, my teeth ended up not being too sensitive at all. I appreciated the easy booking system, clear and quick communication and the relaxing environment that smile labs had. I’ll definitely be back again.

A I.

Very comfortable, competent and high quality treatment and experience. I will definitely be back again and I highly recommend Priyanka. She is kind, detail-oriented and the prices are very fair! Thank you for your expertise in improving my smile :D!

Simranjeet B.

My fiancé and I stopped in for our very first whitening appointment ahead of our wedding, and we’re happy with the results! The experience was relaxing as the office is quite zen with a fountain and beautiful art work. The whitening process takes around 45 minutes and you’ll walk out with a much brighter smile. Highly recommend.

Robin F.

A very pleasant experience with my first treatment today: small office, quiet and private, VERY clean, calming environment and the provider was superb with confidence and explained every step of the process, no discomfort during treatment and even now 5 hours later drinking iced water comfortably. Results were more than I expected with one treatment and I will definitely go back without hesitation.