Advanced Physical Therapy & Ergonomics, Inc. - Pleasanton, California

Claire

My shoulder no longer wakes me up at night, I'm off NSAIDS and slowly returned to studio exercise class with modifications.  I attribute this to the quality physical therapy received at Advanced Physical Therapy and Ergonomics in Pleasanton from Dave Turner and team. A combination of manual therapy, stretching, exercise and modalities were used. I'm continuing with my home exercise program. I'm happy with my decision to not receive steroid injection prior to starting PT as I believe it would have interfered with my course of therapy masking symptoms and natural healing response.

Laura W.

Deceptive billing and poor communication.

EDIT 10/29: I am now 5 months after my last visit, and still receiving bills. I have never worked with a medical provider that has been this incompetent at billing. I cannot conceive how this place stays in business.

Original Review:

As far as I am aware as a non-expert, the therapy I got here was good. Everyone was friendly. And it's possible that if you are doing standard insurance payment for your treatments, you'll be fine. But if you are self-paying or using a high deductible medical insurance plan, be prepared for problems.

I was quoted a price (in writing and in person) for treatments that was less than a third what I was eventually charged. I have paid in person, then been contacted to correct payment three (EDIT: now four) additional times electronically. I am STILL receiving bills over 4 (EDIT, now five) months after my last treatments; at this stage I have no faith that I won't be receiving random bill collections from this place forever.

Every communication I've had (again, in writing and in person) with anyone in the office has given me incorrect information about my billing and remaining deductible (for example, I've been told I've got a 6k deductible, when I have a 3.2k one. I've also been told I owed the out-of-network price, when I am eligible for in-network discount). I've been told twice that I'm at a zero balance for my treatment, only to be charged additional HUNDREDS of dollars.

When I've pushed back on any of this or called for clarification or correction, I've been told every time, "we'll speak to the owner," and received...no follow up. I have been told multiple times that the only recourse is to call the billing department myself.

I'm profoundly disappointed, and frankly, angry at the lack of responsibility taken by this clinic and the lack of transparency in billing/process. I can't tell if the problem is incompetence or purposeful deception, but either way, it's put me off ever returning, and off physical therapy in general. The quality of the therapy doesn't make up for how unprepared the clinic is for any atypical billing scheme.

MONETTE M.

My husband had full knee replacement and underwent physical therapy in this clinic. And now my turn - am undergoing physical therapy here as well. The team is amazing from the big boss Dave to the office managers Lisa and Jennifer and to every single therapist that works here - all 5⭐️⭐️⭐️⭐️⭐️. I highly recommend this clinic to everyone !! The treatment, care and attention to detail on my issue as well as my husband’s is undeniably towards wellness, recovery and normalcy. Well
Equipped with all kinds of work out machines, gadgets etc. as well. The atmosphere is familial, friendly and the therapists care, understand, listen to our pain/issues and manage the therapy accordingly. Our Big Thanks to this team !

Pankaj L.

I will start by saying David and the whole team at Advanced Physical Therapy and Ergonomics are awesome when it comes to physical therapy.

However, I have a major issue with their billing practices and being over charged. Be warned that just because your insurance is accepted, you will get billed for services using CPT codes that most insurances do not accept.

This means you will end up paying a lot more out of pocket AFTER your co-pays, and you will not even know the amount until you have already gotten your services.

I believe the reason this is done is because David and team are unhappy with the negotiated rates with insurance companies, so this is a way to make up the difference. I ended up paying over $300 beyond my insurance co-pays due to this - if this fee was disclosed prior to services, I wouldn't have minded.

It is not that difficult to check with insurance companies ahead of time on what will be covered or not, and how much the patient will have to pay. I understand the need for being compensated a fair amount, but I find this practice shady and egregious

Leslee R.

Dave and his team, Calvin and Luke, are incredible. They are hands on, listen carefully, communicate well and work to get their patients back to an active, healthy lifestyle. They have given me the tools necessary to maintain my strength and flexibility. Dave’s hands on approach is different than other physical therapists I have seen in the past. Over the past several years, I have seen Dave and his team for my foot, back and knee with great results. As a runner, I value Dave, Calvin and Luke’s knowledge and experience to keep me on the road and trails. I don’t consider any other physical therapy office. I highly recommend them when friends and family are in need of PT.

JACKIE U. L.

This is the second time in six years that I have used Dave Turner and his amazing group to work on my feet. He has changed my life! Enduring pain for months without hope of resuming regular activities feels catastrophic. He is amazing at what he does by embracing the newest techniques and listening to his patients. Dave is truly invested in your total heath and not only what your prescription specifies. He believes in repairing or changing the root cause of the problem. I am inspired after every appointment to improve my overall health. My mind and body feel refreshed, his energy is contagious.

The entire staff at Advanced Physical Therapy is such a pleasure to work with. The office staff are personable and efficient. They communicate via text and email and effectively confirm appointments, reminders and any other relevant information. In addition, his amazing staff of PT professionals share Dave's passion for healing and good health.

I am very particular and do not like to waste time. The PT’s are always punctual and begin at the scheduled time. The facility is clean and well maintained. Your time is absolutely never wasted! I highly recommend Advanced Physical Therapy and Ergonomics.

Bruce V.

These guys deserve 10 stars. Advanced Physical Therapy is incredible. The staff is great. A few years ago I had shoulder surgery and Dave Turner worked on my shoulder afterwards. I attribute my full range of motion to Dave’s wonderful care and treatment I recently returned to Dave and his staff due to a lower back issue. Treatment is going extremely well with Dave, Calvin, and Luke. Back is feeling much better due to their work on me. I would highly recommend this facility and their staff to everyone. The cupping treatment and stretching routines are making my life with the back issue much more manageable

Thanks again Advanced Physical Therapy.

Howard

Advance Physical Therapy is a wonderful PT organization. I had my fair share of injuries and I know what to look for in my rehab. The bests PT will get you on a program immediately to minimize scar tissue from developing and will work you hard to get your muscles and joints to work correctly as you are healing. Many interns have said this was the best organization to do rehab or to maintain a certain level of health if you have serious ongoing injury that you need to address. They commented that Dave and Calvin will test them on their training and demonstrate the appropriate rehab for each injury.