Bayside Dental Arts - Chi Tran Law, D.M.D - Newport Beach, California

Patrick Freeman

The staff at Bayside Dental are incredible! Been going to Dr. Law for over 10 years and it just feels like family. I drive an hour to see the team and will continue to. This is what all other dental practices should model themselves after. Great job Dr. Law and team!!! See you in 6 months!

Kathy N.

I booked a check up and cleaning at Dr. Law’s dental practice. At the appointment Dr. Law informed me that I needed three fillings redone. Sadly, I had a very bad experience for the following two reasons:

1. Regarding my insurance

Before my first appointment, I called to check that my insurance was accepted and was told that it would be.

Additionally, on my first visit, the receptionist, Pam, took my insurance card and examined the details of my policy online. She told me that my insurance was excellent and better than many policies. I was left with the impression that my insurance would cover most of the cost of my treatment, and that I had nothing to worry about.

However, I later received an invoice showing the total cost of treatment was $1,100, of which only a third was covered. When I asked my insurance why they had not covered more of the cost, they told me that Dr. Law’s practice was out of network. I called to confirm and was told by the receptionist, Pam, that they were out of network.

To have not been told this at any time previously, not when I called, not on any of my visits, not when my insurance policy itself was examined by the receptionist and not even when I was told by this receptionist that I had a great policy, is, in my view, at the very least, disingenuous. I believe that an honest, decent practice would not have omitted this important piece of information when asked “do you accept my insurance policy?”

2. Dr. Law’s inability to carry out a simple procedure: filing down my fillings.

After the three fillings were redone, my retainers no longer fit properly since the fillings were left too high, which caused me discomfort. I made a further appointment to have the fillings filed down. At this appointment, Dr. Law did not even look at my teeth and told me that she could not file down my fillings for various reasons which I did not understand, including that “it was too hard to figure out which filling needed to be filed down”. Her solution was to get new retainers made.

I also later found that I had pain when eating on the filling that was left too high, although I did not notice this pain until after I had stopped seeing Dr. Law.

Since I no longer trusted Dr. Law, I went to see another dentist. He was able to quickly identify and file down my fillings, noting that they had been left too high. I didn’t even have to tell him which fillings needed correcting, since it was it was so obvious to him. My original retainers now fit and the pain is gone.

As a side note: on my final appointment, Pam, the receptionist, took it upon herself to argue with me, loudly discussing certain details of my private medical records in front of another patient. I felt attacked by this and left in tears.

David Camerini

Excellent Hygienist and Dentist!

Frances Stephens