Monet Dental Group - Rancho Cucamonga, California

Jennifer S.

I’m really sad because I loved this dentist. All the doctors are nice and get things done.

Unfortunately it took a sour turn when they charged me way more than insurance allowed. When I confronted them about it the receptionist Denise made me feel like me and my in network insurance were wrong when we stated multiple times we weren’t.

As I’m writing this review I’m waiting on a refund of over $1k. I would love to go back but I now feel like I can’t trust their billing department.

I was able to finally get my refund but they made it really hard. If this dentist does you dirty keep fighting no matter how much they try to gaslight you.

phillip S.

I took my 9 year old daughter to fix a cavity she had. Im really glad and impressed how prepared the staff and doctor were to handle a child. Everything went smoothly. She was watching Bluey as the work was being done. I definately recommend them.

Erik K.

They will bill you for services not performed after the fact. Their billing doesn’t ever match the statement of benefits received by the insurance company. This place is a joke. Doctor drives multiple Porsches, at the expense of patients being over billed. We refused to pay a $1000 bill they sent a month after services performed. After already collecting ungodly amounts of money from me in person in cash AND from the insurance company. Stay away from monet. Especially if you have PPO insurance. They will use that as an excuse to gouge you.

Dana K.

Elvira is always so good with my girls. She is always friendly! We don’t love the dentist but she makes it as enjoyable as it can be.

Louise C.

I went in because my dog got a hold of my dentures and broke it. Dr. S. Chung sent it in to get fixed, got it back quickly. She was so friendly and attentive, pretty too!
Got a teeth cleaning by Sylvia, who was also friendly and kind!
Everyone in the office is kind, and helpful.

Cindy

I had a great experience with Dr. Chung! She was so welcoming and made me feel very comfortable during my visit. I got my annual teeth cleaning done at hers, and I did not feel any pain at all (I have really sensitive teeth). I would definitely recommend going to her! Price is really reasonable for the great service, and I definitely felt like I was in good hands! I'm definitely coming back!

Brittany J.

I often don’t look forward to going to any dentist appointments due to bad experiences with previous dentists throughout my life until my recent visit with Dr. Chung. She is very professional and knowledgeable about what she’s doing and it shows through her work. Dr. Chung treats her patients with a lot of care and gentle calmness. She genuinely cares about her patients’ comfort and concerns with how they are being treated before, during, and after the appointment. I was satisfied with my results after visiting Dr. Chung. Highly recommend!

tom W.

This is a very peculiar experience, and it's something I have not encountered in any dental clinic until now. As a new patient, I was first taken to have X-rays done, starting with a full-mouth X-ray and then individual X-rays and photographs of each tooth, totaling more than twenty X-rays and photos. Because I have a habit of keeping records of my health, after returning home, I called the clinic hoping to obtain these X-rays and photos. I was informed that these records would be uploaded to my online medical file. So, I logged in to check my medical file online, but I only saw 20 X-rays and photos instead of the 23 or 24 images displayed on the screen in the diagnostic room. Particularly, the memorable full-mouth X-ray was not there. So I called to inquire, and the initial response was, "Just wait a bit; it might take some time to upload." The next day, I called again and received the same answer. When I inquired later, a unfriendly staff member said, "I have 2 or 3 patients waiting to be attended to right now; we'll deal with your matter before closing time." As a result, when I checked again in the evening, there was still no upload.
When I continued to inquire by phone, strange things started happening. The person answering the call directly said, "What you see online is all your information; you're missing some teeth, so we didn't take a full-mouth X-ray at that time." This answer left me dumbfounded. I was clearly taken for a full-mouth X-ray, and in the diagnostic room, the dentist pointed to images on the screen, telling me about the need for deep teeth cleaning. I even counted the total number of images, with the full-mouth X-ray leaving the deepest impression because it revealed the lower half of the skull, making it look somewhat terrifying. Yet now, this terrifying X-ray has disappeared, and the answer is that they never took a full-mouth X-ray. Isn't this encountering the bizarre? Finally, I requested to speak to the dentist who diagnosed me, and the answer was surprisingly the same as the staff member on the phone, "You didn't have a full-mouth X-ray here."
At that moment, I truly realized that my "search for the missing images" probably had to come to an end. You know, I dare not go to this dental clinic again; who knows what stranger things might happen next time?