Ocean Psychiatry - Fremont, California

Victoria Norwalk

All of the Ocean Psychiatry staff was there for me during an extremely challenging time this past year and I can’t thank them enough. I especially want to thank Selena and Denise for being so patient and understanding during my visits to the office. They took the time to make sure I felt heard and went over and above to make my experience in the office a positive one. I highly recommend Ocean for your psychiatry needs!!

Marlene Negrete

I had such a wonderful and positive experience at this location! A lovely woman by the name of Denise M. helped me get everything situated for my Aunt. Thank you so much Denise!

Glow

Update 2024:

It has been a good run going to this clinic for a couple of years, however; I will no longer be going due to the last minute cancellations from providers. Literally a day before, their office called me to confirm the next day appointment, and then the appointment gets cancelled the day of. I understand things come up last minute, but I don’t have that much schedule flexibility to accommodate their last minute cancellations.

Like I posted before, you have to be proactive about appointments. I notice that their clinic is growing, but please be aware of last minute cancellations.

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This place is a hit or miss for me. As a client, I have to stay proactive when reaching out to their providers and getting appointments. Don’t expect the office to stay in touch if you fall off their radar. Their office staff seem pleasant, and I think as long I’m not too confrontational nor rude, they do try to help.

As for the providers and therapists, it’s another hit or miss. Some providers can be quite dismissive of patients’ issues and some are pretty understanding and helpful. Therapists may be helpful to others but not for me. None of the therapists have clicked with me, and one of them seemed like she was dazed or daydreaming during the session when talking about issues. Maybe she talks better with others, but she has not for me.

My review may improve or change in the future. For now, this is my current opinion about this place.

Nick Boucher

Presents themselves to insurance as offering in person visits, but that is a lie. They are online only. Charges outrageous fees if you cancel an appointment

Stephanie McClure

I had an appt which was cancelled by the practice and did not receive a follow up call to reschedule. I have since been out of my medication and was told by front desk Hannah and Assistant Manager Ashley that there was nothing they could do. Ashley was very passive aggressive. I do believe to be in this field in this specialty there should be a sense of compassion, which there is none. The provider I was seeing was great, however the front desk is a horrible representation for the practice. Do not go here if you expect professionalism.

Emma Chang

Final update: office screwed up billing under the wrong code, sent me on a goose chase with insurance. Kept texting me despite my refusal to continue as a patient.

Update: Willa the office manager listened to my call with Rome and agreed that I was treated incorrectly. I don't think she works here anymore.

Update: Allison Gentz called me from a private number because she read this review. She advised me to "keep my emotions in check" during the meeting. She claims I "swore and cussed" at the office staff which has never happened and can be corroborated by the recordings. I truly believe she called to gaslight me into not sharing my truth which is beyond unprofessional.

I started seeing Gentz in March 2022 during a depressive episode and she focused our sessions entirely on getting me into a program. As a white woman, she said some things that were insensitive to my culture's beliefs regarding family and refuses to consider the fact that some people cannot cut ties from their familes. This concept seemed to confuse her and she kept insisting that I move out despite me telling her I had long term plans regarding moving. Sessions were largely a waste of time as she would spend 20 mins blabbing about the process of getting me into a program. She promised this week 1 and I saw her 3/4 more times after that but during this month long period, she was unable to do good on her word of having me admitted. She would often turn the blame onto her assistant Rome, who was supposed to contact me regarding the status of admitting me. Sometime we would sit in silence for a while because she is the lazy type of therapist who expects patients to talk endlessly about their issues, despite me clearly communicating to her that I would like her to ask leading questions.

Ocean left me a message on 5/4 claiming Rome would contact me. I called today 5/13 and when I brought up the fact that no one contacted me, Rome criticized my raising of my voice, despite me only doing so since he kept repeating himself and talking over me. He tried to get me to call back since I was backing him into a corner of his own faults and shortcomings, citing my justified tone. He then informed me that I had been rejected from the outpatient program, which is news to me and considering my condition, would have been imperative to know immediately. He seemed to have recognized his fault in the matter after I changed the subject, but he said "I am trying to help you if you allow it," which shifts the blame back to me. He also admitted to being the one that faxed my info incorrectly twice, which is why Gentz was confused as to why no action was being taken regarding outpatient. I have done nothing but listen to what Ocean staff have instructed me to do, which is wait while they take care of things but clearly they are largely incompetent at keeping up with patients that need more proactive care. As these calls are recorded, I suggest HR listen to this call and recognize the prevalent issues and the obvious disconnect between staff and patients.

The one star is for Dr. Gloria Le who is the only psychiatrist I have met that gives a f about her patients. My intake with her was thorough and I finally felt seen and heard by someone at Ocean. I've read negative reviews about the other psychiatrist, Dr. G., so if you have had a negative experience with him, please consider Dr. Le. However, she did provide me with inaccurate information about the process of obtaining authorization for SPRAVATO, or nasal esketamine. Apparently Ocean works with a middleman so the patient needs to contact the office, sign release forms, hope the admin staff actually forwards the forms to the right place, and then the middleman will contact insurance to get preauthorization. Dr. Le had given me the impression she would take care of it, which clearly isn't the case. This information was provided by Rome, who was supposed to reach out to me 2 weeks ago to get this process started. Now, I am probably behind schedule in getting medication that could possibly save my life.

Numair Rana

So initially they were great, everything was going smoothly but then came to find out by phone call that they didn't take my insurance after all, even when they checked my insurance which took 10 days and I told them it was medi-cal. Ruined potential 2 months of progress with my ADHD medication and ruined my mental health as well. Thanks for that.

Gem F

Listen to the bad reviews, it’s the truth! These place is full of careless staff considering the fact that people go to them to better their mental health. Not sure what happened to the old staff, but the new people here are terrible and incompetent and straight up rude. Providers/staff WILL NOT follow up with you after your appointment and constantly cancel on you. It’s always so difficult getting refills for medication too. Janice was late to nearly every single appointment. I find that extremely disrespectful and careless.
Instead of talking to me in a professional manner, Hannah spoke to me as if I was a friend and made jokes at inappropriate times.