Olympic Foot and Ankle - Carmichael, California

Paige J.

I didn't want to have write a negative review, but at this point I am forced to.

June 2021 I made an appt bc my foot hurt and I was worried something was wrong. They were nice and had an open schedule so they got me in. At the appt I met with Dr. Annalisa who was polite and professional and talked to me for about 10 mins and then took an x-ray at her office.
She called a couple days later and said my foot was fine and to not worry about it, just keep going about my life. I was relieved, so I did.

It wasn't until late July that I was worried I never got follow up paperwork or any documentation on scan etc so I called the office to tell them. I even asked if it was correct I never got an insurance statement. They said the acct was all settled up and no paperwork was due so I thought that was how they do business and that was that.

Fast fwd to December when a very agressive lady called me and started making demands. She said she was w/Olympic Foot and Ankle and wondered why I hadn't paid my bill? I told her the story about never getting anything to which she cut me off and said they had mailed a lot of letters. It was odd because I had not moved and received no letters.

She then started rattling off charges like a "new patient fee." I told her that was likely a misunderstanding because I wasn't becoming a patient, I just came in for a scan. She was aggressive and said if I was new I had to pay $235! While I pushed back that was a lot, I asked if she could get the Dr (who was nice as I remembered) to call and we could discuss. I explained it was likely a mix up and I'd be happy to work it out. She said I also had to pay $55 for the scan. I said, OK can I pay for that and wait for the Dr to call back about new patient, and asked if that was ok.

She started raising her voice and getting mean, I tried to stop her but she wouldn't and said if I didn't pay the $235 she would send me to collections! I couldn't handle it, I hung up.

Attached is half the video, the first half is her saying she's personally sending me to collections, the second half is her saying I'm stupid and don't know what a city/state is and talking about things she knows nothing about regarding my formal education - she tells me 'I should go back to college because I don't sound that bright on the phone" while she works as a receptionist at a foot doctors office.

Also, they did send me to collections and I explained to the collections agency my situation. They called the office and also tried to reach a more senior person to get to the bottom of it and come to a resolve. They called w/the msg that the patient wanted to pay for the scan and wanted to plead my case. They also couldn't get anywhere with the staff.

The collections agency noticed the office LIED on the paperwork about the service date being June of 2023, which this was 2021. Since they did so the collection agency fired them - they told me it was resolved for them and I''d be removed from their system!

Fast forward to March 2024, they have started sending statements again. If you have any kind of foot or ankle, RUN!!

LISTEN TO THE VIDEO!!

Jim L.

Very nice location and office . Very friendly staff are good looking and giving. didn't even ask for any water and got a refreshing drink... Nice place to buy shoes to...

Megan B.

Very nice people and great communication 🙂

Matthew M.

Amazing