Pleasanton Physical Therapy - Pleasanton, California

Sudhish K. G.

I’ve made amazing progress in physical therapy after my knee surgery. The team was supportive, and my therapist Ishani Shah was very knowledgeable and attentive, guiding me through every step. I’ve regained strength and mobility quicker than expected and feel more confident in my recovery. Highly recommend!!

Heidi P.

My dad was having issues and his doctor referred us here. I called and was fortunate enough to reach Michelle, who advised they were booked out for a month but she would try to move some things around to get us in sooner. Sure enough she was able to get him in the next day and has secured future sessions due to cancellations. Watching my dad struggle is so difficult, but Michelle’s kindness and helpfulness made everything just a little better.

Ishani is my dad’s therapist. He has only seen her once but she was super patient and I think he will do well under her guidance.

Shazia N.

My mother has been battling relentless back pain from a pinched nerve and recently endured excruciating pain in her right shoulder, making even the simplest movements unbearable. However, since coming here, her transformation has been nothing short of extraordinary. The entire team is truly exceptional—Michelle seamlessly coordinates her weekly appointments, the physical therapy assistants provide outstanding care with professionalism and warmth, and Shilpa and Ishani Shah are nothing short of miracle workers. Their expertise, patience, and unwavering support have guided my mother through every step of her recovery, reigniting her confidence and strength. She has regained mobility faster than we ever imagined, and for the first time in a long time, she feels like herself again. I cannot recommend this place highly enough!

maeda M.

I have been going to Dr Shilpa at Pleasanton physical therapy for my hand pain. She is been amazing. My hand improved a lot under her care. She has been amazing listener ,give good advice and her exercises are easy to follow home. I'm very happy with her care and I will definitely recommend Dr Shilpa and this place for anyone who is looking to improve.

karen D.

Pleasanton Physical Therapy (Back on Track) has been great in my recovery. My physical therapist, Shilpa , has been instrumental in my progress. She attentively listened to my concerns & put a program together to help me improve my range of motion & minimize my pain. With her help & encouragement, performing the exercises in office & executing the at home exercise plan, I’ve made tremendous strides in my health journey.

Kashi

Front Desk

My physician sent a referral to PT at the Pleasanton office and the front desk did not bother reaching out to me. A week later I called and all I got was a lame excuse.

So if your physician sends this facility a referral make sure you follow up with them cause they won't reach out to you.

Finance Department

They have a policy in the Pleasanton office if a client is sick. It is suggested cancelling the appointment or they will charge $75.00.
I was sick, feeling dizzy, light headed, weak and fainting. I called immediately that early Monday morning to cancel which was no problem.

Unfortunately, I was billed for cancelling the appointment anyway. I addressed the issue with the lady at the front desk who works in the finance department and somehow it became an argument with her. There were no signs on Friday I was getting sick until Monday morning when I woke up.

So beware, you will be charged $75 for cancellation regardless of whether you are sick or not and have to be comfortable with that.

Another MAJOR drawback is their billing department in Walnut Creek. The service for PT was only rendered for one month and stopped in early March. Till this day (which is almost the end of the year) the billing department is still sending me bills in increments.

I honestly cannot understand how they are coming up with these crazy amounts. I made all my payments what I owed each appointment and somehow they are telling me I owe them more.
The problem is the way they do it. In the statement it does not show what the charge is for, only the date but no mention of what exactly. Every other month a new bill lands in the mailbox and the person I talked with on the phone regarding the bill told me it's the last one but it is not. It keeps coming.

Twice already they sent a bill for the same charge again after we already paid the first bill. We mailed the check well before the second statement date and they cashed the check before we received the duplicate bill. The way the billing is done it is really difficult for clients to spot their mistakes. The everlasting impression of them is scraping the bottom of the barrel.

I did not like their service to begin with and was happy to get rid of them after a month, but unfortunately, they show up like Chucky without the knife but with the billing statement instead.
Be mentally prepared for the billing you are going to be faced with after your treatment.

Physiotherapy

The female physiotherapist who was treating me seemed kind in her manner but the caveat was that she indulged in gossip with her coworkers.

I would show up on time 5 minutes before my appointment, check in and wait to be seen. I would wait for 7 to 10 min and ask the front desk if my physiotherapist is aware of my arrival.
On many occasions the front desk person would go into the office where the rest of the physiotherapists hang out and inform them their appointments are waiting. What I would notice passing the office is that the physiotherapists (not the PT assistants) are gathered and chatting away in their daily gossip. I sat in the room close to the office where you can listen to their conversations.

After another 5 to 7 min my physiotherapist comes into the room. She spends less than 5 minutes with me then hands me off to her assistant and disappears in the office again to engage in her gossip activity.

During one appointment with my physiotherapist, she mentioned that everyone is stressed and has to look busy because her boss was in the office.

Cleanliness of The Facility

The facility and rooms are always clean. The PT assistants are always doing a great job cleaning after each client. I have seen them wipe down and disinfect the rooms and all the equipment. Gathering all the used sheets and placing them away and covering the treatment table with fresh sheets.

To The Owner Of This Establishment:

Please take this review as a constructive criticism. Perhaps the 1 star reviewers are showing you a way to improve. Pay attention to the real problems, not compliments that stroke the ego.

Kat

Ishani is amazing. She is such a caring and gentle sole. Her kind demeaner and soft voice truly shows how she cares for her patients.
Unfortunately at this location you don't usually get more than 15 minutes with the Therapist herself. But you usually have pretty good assistants who put in another 15 minutes before you get heat/ice/stem for another 15 before the visit is over.
All and all, I have been pleased having Ishani and Kiana and Vivian the assistants care for me. (hope I got the names correctly), Michelle Is sweet. front desk and most other assistants I have met have also been pleasant.

ak S.

Exceptional Care and Expertise at Pleasanton Physical Therapy from Dr. Ishani and team.

I cannot say enough good things about the care my mom received from Dr. Ishani at Pleasanton Physical Therapy. My mom had knee replacement surgery on both knees, and Dr. Ishani played a pivotal role in her recovery journey. From the very beginning, Dr. Ishani was incredibly helpful, patient, kind, and caring. She not only guided my mom through every stage of her post-surgery rehabilitation but also provided immense emotional support, which made a huge difference in her confidence throughout the process.

Dr. Ishani’s expertise in managing pain and swelling was remarkable. She used a variety of techniques to reduce the swelling and ease the pain, and my mom always felt significant relief after each session. Her approach was thoughtful and tailored to my mom’s specific needs, ensuring steady and noticeable progress. She was also patient beyond measure, always explaining every movement, stretch, and exercise in a way that was easy to understand and follow. She made sure that my mom was comfortable while pushing her to make the progress necessary for a full recovery.

Beyond her professional skills, what truly stood out was Dr. Ishani’s genuine care. It wasn’t just about treating the physical symptoms—she took the time to listen to my mom, understand her concerns, and adjust the therapy plan accordingly. This personal touch made all the difference in building trust and motivating my mom to stay consistent with her exercises, even on the tough days.

The entire staff at Pleasanton Physical Therapy was also exceptionally good. Every interaction we had—from scheduling appointments to following up on sessions—was smooth and professional. The facility itself is well-maintained, with a warm and friendly atmosphere that instantly puts you at ease. The other therapists and staff were just as attentive, ensuring my mom always had a positive experience during her visits.

In summary, I highly recommend Dr. Ishani and the entire team at Pleasanton Physical Therapy to anyone in need of excellent physiotherapy care. Dr. Ishani’s dedication and expertise were instrumental in my mom’s recovery, and we are incredibly grateful for everything she did. If you are looking for a compassionate, skilled, and patient physiotherapist, Dr. Ishani is absolutely the one to go to. The facility as a whole also deserves a big shout-out for creating such a positive environment for healing.