P.O.S.T. - Wellness By Design - Petaluma, California

Patricia SF

I went to Post Wellness (otherwise known as Petaluma, Orthopedic & Sports therapy) many times over the past 5 years. The PT therapist I saw was amazing but he left along with a lot of their staff. They had a very difficult time replacing any of them. It was difficult to get an appointment because they didn’t have enough people willing to work for them.
The most alarming situation was the back office. The line for check in and check out was very long. A lot of mistakes were made and it was difficult to get anyone to address insurance issues. The key person was constantly on the phone and unavailable. It turns out I was being charged for a co-pays even when I met my out-of-pocket deductible. I discussed this with them multiple times and even had a conference call with my health insurance. They were told I did not need to pay a co-pay and that they needed to refund me for the time they were charging me. They disagreed and they asked me to prove it.
They owe me over $100 and they will not reimburse me. Other people have told me they’ve run into similar situations with the back office. I know this is a privately family run establishment and some of the people are very nice but that does not excuse such unprofessional practices.

Denise Galt

This was my go to PT business that is conveniently located and had great therapists. Recently they are quite understaffed and it was difficult to get appointments. In December 2022 they called and offered me a last minute appointment which I gladly accepted and when I arrived I was told no therapists were there, they all went home early for various reasons AND nobody bothered to let me know. The day before my next appointment I called to confirm. After a few hours I got a voicemail saying the therapist I was working with was no longer there and all my appointments were null. Again, they didn’t reach out to inform me. Very frustrating and disappointing.

Kelly Mallery

I won’t be going back here. I had my first appointment today. I saw Mitchell. He was nice. Everyone was “nice.” However, they have no idea what’s going on and how to bill, then they put it back on the patient. I was literally told that I had to pay $180 in case my insurance 6 months from now came back and didn’t pay. Sounds like their problem not a patient’s problem. My insurance has been amazing. I was also told my “the scheduler” that they wouldn’t cover it because it was related to a car accident…. I have Ehler’s Danos Syndrom. It’s a genetic disorder from birth. She hadn’t even spoken to the doctor, or do a pre authorization or try and bill my PPO. Nothing…

The name of the last practice had some same issues of having patients pay out of pocket and then they wipukd bill insurance. That’s insurance fraud. Then it’s $160 for follow up appointments… no thanks! I’m tired of places taking advantage of people when they are hurting. I was also told i should leave my job and file for disability. I do hair for a living and it’s my passion. This dude doesn’t know how strong i am. I’m glad they only got $180 out of me and I’ll be going in tomorrow to have a discussion with them. There are plenty of other physical therapy places that will work on sliding scales and bill insurance.

Andie McHatton

During the pandemic I was having severe planter fasciitis. I could barely walk. I have a back condition that requires I walk 5 miles daily. Mitch and his crew did everything to make my planter fasciitis go away. I was extremely grateful for their expertise in helping me learn ways to get me back on my feet and walking without pain and discomfort. Thank you from the bottom of my feet to my heart. You all ROCK!!

Julie Freelove-Charton

The renowned Steadman Clinic/Howard Head Sport Medicine in Vail, Colorado referred me to P.O.S.T., for my hip and SI challenges --- and I am grateful for their recommendation! As a former Olympic Trials competitor in cycling and now as an equestrian with a PhD focused in exercise science--with one too many sport related surgeries and injuries behind me--I attest that Mitchell Kauk, PT is a rare find in today’s sports rehab world. Mitch’s experience as an athlete, and as a therapist coupled with his intense desire to continue learning and helping others thrive is a rare find. I came to his office in near tears of pain following my move to Petaluma. My SI was out: The pains of a labral tear and multiple surgeries, revisiting me. Mitch and his wonderfully caring Team put me back together, step by step. He knew exactly where to start and what to do. I hope that you will also with take advantage of the opportunity to work with Mitch and his Team. Best of health, Julie.

Hope Schaffer

I was in a car accident and my doctor said not to do P.T till I got a M.R.I and she got the results back. POST called me at 10pm and said they received my referral and needed me to come fill out paper work. So I went in and filled out paper work and the P.T told me he couldnt do anything until I recieved my MRI and my regular doctor got my results..I told him that's what I told the girl on the phone !! He said he was sorry and then a week later I got bill for $320 and my balance was 0..They charged my auto insurance and also a 60 dollar fee for home care that I never had ...I filled out paper work that was it !! I called and the lady in billing said well you do not have to pay anything ...I DO NOT CARE THAT IS FRAUD !!! BE CAREFUL!!!

Patrick Quecke

I went back in september because of reaccuring wrist problems I have had since I have been a teenager.

I get their and as I am talking to the physical therapist I am specific about how this could be the recurring issue with my teres minor becoming weakened along with my latisimus muscles, or even over working of that area which can cause pain, swelling and discomfort. She threw everything I said out the window...I even said this was a diagnosis from a physcial therapist from Kaiser, who helped me more in 4 weeks then anyone previously has...the physical therapist at P.O.S.T still threw everything I said out the window and INSISTED this is a localized problem.

As we start treatment I get told I will probably need surgery etc...blah blah...

This made me feel no different then when I was 17, had to make a workmen comp claim when I was a cashier. I went to one "doctor" if you would call him that, he threw my arm in a sling, wrote up a prescription for some pain killer, told me to set up operating date for "carpel tunnel" ...quack...

I got a second opinion from the therapist at Kaiser, she actully looked outside the box and found the real issue which was weakenend lats and teres muscles from over streching while cashiering. That is good detective work.

I cant say I felt any personal connection, or thought in what I had to say at P.O.S.T. I was just told "no this is how it is."

I will try a second opinion and "see how it is."

Thanks for the efforts, treat me like I am 32 year old who might have somehing more then carpal tunnel and not a 64 year old who worked at IBM before the world of ergonomics came into the world.

Alicia Kauk

Lizanne is a miracle worker. I came to her after years of having a chronic condition that wasn't well managed & I couldn't have asked for better care. It doesn't hurt that the space is beautiful too!