Steph Villalta
1/5
One of my teeth had broken while I was eating. I originally made an appointment with another dental office but it was going to be a bit of a wait, & at the suggestion from my mother, I reached out to this dental office & was able to make an appointment with them for a date way sooner than the one I originally contacted, so I went in. The first visit was okay, but then they told me that they had to refer me to a dental office in San Jose because I would need to get root canals & they couldn't do them there, & that the San Jose dental office was the only place that could do the procedure & take my insurance. (Heads up, it was a bad experience with them as well). I got that all done, but since no one from the San Jose staff told me that I, myself needed to give the Town Center Dental office the treatment report, the date from when the treatment report was written to when I finally went in for an appointment for fillings, had been just passed a month. Even though my insurance authorized the treatment for crowns to be done at Town Center Dental, the dentist didn't want to do it. He explained that he's one of the best dentists & that he has had recent patients with similar issues because they have been low staffed, (I was pretty confused at this explanation), he wasn't going to be able to treat me for the crowns until I got a new treatment report with a new date because apparently he wasn't going to be paid for the crowns procedure if it wasn't done within 1 month of the root canal treatment report date (still following?). I called to speak with a MediCal representative, I believe to be specific, it was someone from the sector for complaints & reporting, he said that the
dental office/dentist was going to get paid anyway because the insurance authorized the procedure & therefore going to pay for it. In the end, I went to a different dental office, which has not asked me for any treatment report at all, & all they needed was the authorization for the procedure from my insurance.
