Hospitality Dental & Orthodontics - Rancho Cucamonga, California

Ggghjgx T. K. B.

No me abrieron la puerta

michelle M.

I have been a patient for 30 years or more. I have experienced the best service from my dentist and dental assistance. One name stands out for me and that Rosie Arias. She is the best! Professional, warm, kind and understanding! I would give her 10 if I could. Keep being who are Rosie!

My interaction with Giselle Olguin has been professional and informative. She breaks down all your fees, explains everything and also ask you if you have any questions for her. She’s amazing coordinator for your insurance. She knows her stuff. Way to go Giselle.. You are amazing!

Kent W.

There’s a saying in the field of family law: “You never really know a woman until you divorce her.” Apparently, the same thing is true in the field of dentistry. I was a patient at Hospitality Dental in Rancho Cucamonga from 1989 until 2022 and I found their service to be good—especially the teeth cleanings by hygienist Denise. We stayed with Hospitality even after we moved to LA County in 1997 because we thought their service was worth the drive.
In 2022 I retired and moved back to my home state of Colorado. In the last year of my time with Hospitality we were having issues with a crown that attached to an implant. It was a new, expensive crown, and it kept falling off. Dr. Dennis told me that if it came off again, she would have a new crown made. During my relocation to Colorado, the crown came off yet again. The implant stem was cutting up my tongue and cheek. I was bleeding and couldn’t chew on that side of my mouth. It was a dire situation.
My new dentist in Colorado needed my prior dental records to identify the type of implant and the dates of prior service for several crowns which needed replacement. (Dental insurance companies require records because they won’t cover crowns which are less than five years old.) I called Hospitality Dental from the parking lot of my new dentist and advised them of this urgent situation. The receptionist who answered the phone seemed utterly dismissive of my situation. She made it clear that my situation was not her priority. I told her exactly what was going on, and the pain I was in. I repeatedly asked her to have Dr. Dennis call me back—which she never did. Eventually a rude office manager called me back. She said the records were in storage “upstairs” and that it would take time to get them. (My Colorado doctor received my entire 35-year medical history from my California medical group, including referrals to specialists, in two hours after I requested them.) Hospitality sent me an authorization-for-release form which I immediately filled out. I asked for ALL my records. They sent only records for a few teeth. My new dental office also tried to get the records from Hospitality, and they were met with rudeness and wrong information about how the records should be obtained from the insurance companies. We later had to make another request as other teeth needed repair. Again, we got the runaround and grudging response.To this day I have not received all my records, and I will need them sooner rather than later for teeth which need new crowns.
Suffice it to say, Hospitality Dental and Dr. Dennis lost all credibility and respect with me. I even wrote Dr. Irving Feldkamp, President of Hospitality Dental, a five-page letter advising him of all the details of this incident. I never heard a word back from him. When I next need a record which has not been provided, I will go directly to the Dental Board and ask them to assist.
The good news is I now have a dental office which is in the 21st century. They keep all records in digital files which are easy to transfer as needed. They have other far more advanced technology than Hospitality—laser cleaners, and 3D printing of new crowns which are built of zirconia and can be installed in one session. And my new dentist will call me promptly if there is an issue. And, they don’t nag me for a new google review every time I go there for a cleaning or advisory visit as Hospitality does. And they don’t constantly try to sell me other products and servicesI don’t need as Hospitality does.

HWilde

Finding a Doctor that goes above and beyond for their patients and takes pride in their work is tough. Dr.Tia Dennis is the best dentist I’ve had. I’ve passed through many dentists hands and there’s been no one near as good as her. I moved counties and I go out of my way to secure this office as my go to. Worth every penny and worth the drive. My teeth feel great and there’s never any issues with her work. Appreciative and relieved. Thank you!

Debbie V.

I used to drive 30 minutes to come to the Rancho office and since I moved 15 minutes further away a year ago, I now drive 45 minutes when the San Bernardino office is very close to me. Colleen has been my hygienist for more years than I can remember and Dr. Dennis for as long as she has been there. My experience from the moment I get there to the moment I leave is always a great one. I’m treated with kindness, professionalism, and just the right amount of concern . I never have to wait long and procedures from cleanings to in-depth tooth care, are always top notch quality work. I will continue to drive to this location because everyone there is wonderful.

Anna D. V.

My experience is always pleasant At Hospitality Dental! I’m a long timer and even though we moved out of the area I still travel to get the best dental care and customer service I have ever received. Professional, welcoming and overall pleasant dental professionals. Thank you for caring about your clients. See you soon!

Melissa D.

Fantastic experience from every staff member at Hospitality Dental Group. My hygienist is super personable and does a great job making you feel comfortable. My last dentist was a constantly recommending unnecessary treatments that were costing me a fortune in out of pocket charges and repetitive visits. Glad I decided to search elsewhere. Coming to Hospitality was the best decision. I have never felt like I have been taken advantage of.

Misty V.

Though I hadn't been in a while out of pure fear and procrastination, this team made me feel welcomed and safe! Kris was so gentle taking my X-rays and the dentist was very kind and understanding but also their financial planner was so personable and worked with me on my treatment plan with ease. I am so happy I've found my new dentist and practice and look forward to having a better smile!